Before you request an appointment…
If you are unsure if your concern requires same day care, you have a minor illness, or whether your pharmacy could help you, you can visit NHS self help and 111 online or call 111 for advice. Pharmacists can offer advice and treatment for a range of minor illnesses.
Examples of minor illnesses:
As a patient, you can also refer yourself directly to many NHS services, without even needing to make an appointment with your GP. This is called ‘Self-referral‘ and aims to help improve patient access to numerous NHS services
Local health services you can self-refer to:
Request an appointment
To request an urgent (same day) or routine appointment:
- use our online tool during our opening hours
- visit the surgery and speak with one of our patient service advisers during our opening hours
- phone us during our opening hours
When you get in touch, we’ll ask for brief details regarding your concern. This is so the doctor reviewing your request can ensure you are seen by the right healthcare professional at the most appropriate time.
If you are unsure if your concern requires same day care you can visit NHS self help and 111 online or call 111 for advice. There are also a range of other local services which may be able to help or support you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
All of our routine appointment types typically last 10 to 15 minutes, regardless of the consultation method. However, there may be occasions when the doctor reviewing your request believes that a different consultation type is more appropriate. For example, if you’ve requested a telephone call but the doctor feels a physical examination is necessary.
Please click the links for more information on our triage model and our various clinical roles.
Cancelling or changing an appointment
To cancel your appointment:
- use the NHS App or the NHS website at any time
- use our online tool during our opening hours
- reply CANCEL to your appointment reminder text message
- phone us during our opening hours
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you contact the practice as soon after we open as possible.